banniere_HotelduCommerce

General terms and conditions

Terms and Conditions of Reservation:

- In order to guarantee your reservation, we ask you to provide us with your credit or debit card number or to pay us a minimum deposit of the cost of one night’s stay.
- For several nights or several rooms, the sum required is a minimum of 30% of the total cost of your reservation.

- With regard to the Meeting Room or Seminars, payment must be made in advance, at the time of reservation.

- You are kindly asked to arrive at the Hotel before 7 pm and to let us know if you are delayed (reception desk closes at 11 pm).
- For reservations for which a deposit is required, please note that the reservation is conditional upon receipt of the deposit within the specified time limit.
- Payment shall be made in full by the guest to the owner at the Hotel.

Terms for Cancellation :

- In the case of reservation being guaranteed by credit or debit card, the period for cancellation without charge is up to 72 hours before the date of arrival. For a cancellation made less than 72 hours before the date of arrival, a charge of 50% of a night’s stay shall be imposed. For a cancellation made less than 48 hours before the date of arrival, a charge of one night’s stay shall be imposed.
- In the case of reservation being guaranteed by payment of a deposit, no reimbursement shall be made in the event of cancellation.
In the event of no-show, a minimum of one night’s stay shall be charged.

- To cancel your reservation, please would you first tell us by phoning +33 (0) 5 63 66 31 32 and then confirm by email (info@hotel-commerce-montauban.com) or by fax to +33 (0) 5 63 66 31 28. The cancellation of your reservation takes effect upon your receipt of a confirmatory e-mail from us. In compliance with the provisions of Law No. 78-17 of 6 January 1978, you have the right of access to, correction of and objection to personal data relating to yourself.